PRIVACY POLICY

Claraval – Sound-Made Ceramics

Last updated: April 2025

 

1. DATA CONTROLLER

 

Claraval is a brand co-owned by Perpétua, Pereira & Almeida, Lda., headquartered in Évora de Alcobaça, Portugal, and FormsFrom Unipessoal, Lda., and these entities are jointly responsible for the processing of your personal data, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

 

To exercise your rights or raise any privacy-related questions, please contact us through our website at claraval.pt.

 

2. DATA WE COLLECT

 

We collect the following personal data when you interact with us:

 

— Identification data: first name, last name, delivery and billing address;

— Contact data: email address and phone number;

— Payment data: processed securely by our payment partners (Claraval does not store credit card details);

— Browsing data: IP address, browser type, pages visited and time spent, collected through cookies;

— Communications: messages you send us via email or contact form.

 

3. PURPOSES AND LEGAL BASIS FOR PROCESSING

 

We process your personal data for the following purposes:

 

— Contract performance: to process orders, arrange deliveries, and manage returns or refunds (legal basis: performance of a contract);

— Legal obligations: to issue invoices and comply with tax and accounting requirements (legal basis: legal obligation);

— Marketing communications: to send newsletters and promotional content, only with your explicit consent (legal basis: consent);

— Service improvement: to analyse browsing behaviour and optimise the website and shopping experience (legal basis: legitimate interest).

 

4. DATA RETENTION

 

Your data is retained only for as long as necessary for the purposes for which it was collected:

 

— Order data: 10 years, to comply with tax obligations;

— Newsletter data: until consent is withdrawn;

— Browsing data (cookies): as defined in our cookie policy.

 

5. SHARING DATA WITH THIRD PARTIES

 

Your data may be shared with third parties strictly necessary for the provision of our service:

 

— Carriers and logistics operators, for order delivery;

— Wix platform and payment processors, for online store management;

— Tax authorities and accountants, when required by law.

 

We do not sell or share your data with third parties for commercial purposes.

 

6. INTERNATIONAL DATA TRANSFERS

 

If your data is transferred outside the European Economic Area, we ensure that such transfer complies with the mechanisms provided under the GDPR, namely through standard contractual clauses approved by the European Commission.

 

7. YOUR RIGHTS

 

Under the GDPR, you have the following rights regarding your personal data:

 

— Right of access: to know what data we process about you;

— Right to rectification: to correct inaccurate or incomplete data;

— Right to erasure: to request the deletion of your data ("right to be forgotten");

— Right to data portability: to receive your data in a structured, machine-readable format;

— Right to object: to object to processing based on legitimate interest;

— Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

 

To exercise any of these rights, please contact us at claraval.pt. You also have the right to lodge a complaint with your national data protection authority. In Portugal, this is the Comissão Nacional de Proteção de Dados (CNPD) at www.cnpd.pt.

 

8. COOKIES

 

Our website uses cookies to ensure the proper functioning of the store, analyse traffic, and personalise your shopping experience. You can manage your cookie preferences through the banner shown on your first visit or through your browser settings.

 

9. SECURITY

 

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction. Our website uses HTTPS to ensure the security of all communications.

 

10. CHANGES TO THIS POLICY

 

This policy may be updated periodically. Whenever we make significant changes, we will notify you through the website or by email. We recommend reviewing this document regularly.